Chamberlain Garage Door Opener WD962KEV User Manual

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Troubleshooting
Your garage door opener is programmed with self-diagnostic capabilities. The UP and DOWN arrows on the garage door opener fl ash the diagnostic codes.
Diagnostic Chart
DIAGNOSTIC
CODE
UP ARROW DOWN
ARROW
SYMPTOM CAUSE RESOLUTION
1-1 1 FLASH 1 FLASH
The garage door opener
will not close and the
light(s) will fl ash
Safety sensors are not
installed, connected, or
wires may be cut
Inspect sensor wires for a disconnected or cut wire(s). If the sending sensor
with the amber LED is NOT lit, check the wire and connections for that sensor.
If sending sensor LED is lit, check the wire connections leading to the receiving
sensor (green LED). Reattach wire or replace wire (22 gauge wire) as needed. If
pre-wired home, check the splices. See page 26 for installation. Close the garage
door using the remote control or the door control.
1-2 1 FLASH 2 FLASHES
The garage door opener
will not close and the
light(s) will fl ash
Safety sensor wire shorted
or reversed
Inspect sensor wire for incorrect wiring or a pinched wire. If the sending sensor
(amber LED) is not lit, check the wire leading to and from that sensor. Check
staple points. If sending sensor LED is lit, check the wire leading to the receiving
sensor (green LED). Reattach wire or replace wire (22 gauge wire) as needed. If
pre-wired home, check the splices. See page 26 for installation. Close the garage
door using the remote control or the door control.
1-3 1 FLASH 3 FLASHES
Wall-mounted door control
will not function
The wires for the door
control are shorted or the
door control is faulty
Inspect door control wires for a short (staple in wire), replace wire (22 gauge
wire) as needed. After installing new door control wires, if door control still does
not operate garage door opener, replace the door control.
1-4 1 FLASH 4 FLASHES
The garage door opener
will not close the door and
the light(s) fl ash
Misaligned or obstructed
safety sensors
Realign the receiving sensor (green LED) by ensuring the LED is steady and not
fl ickering. A fl icker of the safety sensor LED indicates a misalignment. Make sure
nothing is hanging or mounted on the door interrupting the sensor’s path while
closing. Close the garage door using the remote control or the door control.
1-5 1 FLASH 5 FLASHES
The garage door opener
clicks but no movement
Bad logic board Replace the logic board.
The opener runs
approximately 6-8" and
stops and/or reverses
Communication error to
travel module
Disconnect all power, remove cover, and locate the travel module. Ensure the
wires for travel module are connected, if wires are connected, then replace the
travel module.
3-3 3 FLASHES 3 FLASHES
The garage door opener is
idle and the battery LED is
constantly fl ashing green
Battery LED fl ashing Green,
charging circuit stops and
starts to drain causing
battery charging status.
Replace the logic board.

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