Atwood Mobile Products Water Heater Water Heater Exchanger User Manual

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Return Goods Policy
Effective August 7, 1995, all Atwood defective returns will no longer
be repaired at the warehouses and returned to customers. Defective
returns will be shipped back to the respective manufacturing facility
for problem cause analysis within 30 days of sales. Full credit will be
issued if the cause analysis determines Atwood is responsible. If the
cause analysis determines the customer is responsible, partial or no
credit will be issued.
Warranty Returns - the warranty policy, must return policy and
approved labor rates provide the framework for warranty returns by
product line.
Non-Defective Returns - A restocking fee of 20% will be charged
for handling of overstock returns or standard stock items ordered
incorrectly by the customer providing the product is received in
resalable condition. Product that has been specifically designed at
a customers request is non-returnable. Obsolete or out dated
product will not be accepted for credit.
Shipping Damage - Once the product has been accepted at its final
destination it is the customers responsibility to file a damage claim
with the carrier.
Follow Warranty Procedures for Atwood returns.
Return Parts
When returning parts, there are three divisions responsible for
specific product and their claims. Prior to returning parts, a Return
Goods Number (RGN) must be obtained by calling the Atwood
Mobile Product Service Department at 800-825-4328.
Shipping - Reasonable shipping charges are reimbursed on
defective and warranty parts if the analysis determines Atwood is
responsible for the disposition. All products not shipped via Atwood
trucks should be shipped prepaid via UPS ground unless negotiated
at the time the RGN is given. No collect shipments will be accepted.
Packaging - The RGN must be identified on each container & all
packing information. Product returned must be properly packaged
to prevent shipping damage. Full credit will not be issued on
product sent back on an open skid or improperly packaged.
Additional product boxes are available upon request.
Submit claims to the correct division. Failure to do so makes claim
processing a more difficult and lengthy process delaying payment of your
claims. Together we can maintain a speedy and efficient warranty program.
WATER HEATERS
//HARDWARE (jacks, couplers, 5th wheel & braking systems)
Atwood Mobile Products
4750 Hiawatha Drive
Rockford, IL 60013
Must Return Parts List
Under Atwood’s Warranty Administration Program we require,
with the return of warranty claims, the specific parts noted below.
Failure to accompany your claims with these parts will result in
the non-shipment of a replacement part, or the non-processing
of the appropriate credit until such time as the part is received by
Atwood.
Before returning the part, a RGN (Return Goods Number) must be
obtained. This number can be acquired for all products except
seating, by calling the Atwood Mobile Products Service
Department at 1-800-825-4328. To obtain RGN’s for seating
components, please call 1-219-522-7891. Without this RGN
appearing on the outside of the shipping carton, the shipment
will be refused at our receiving department.
FURNACE
All parts
HARDWARE
Couplers
Jacks
Actuators
Master cylinders
Shock absorbers
Foundation brakes
Power jacks
Power jack motors
All 5th Wheel items
RANGE & OVENS
Regulators
Oven thermostats
Safety pilot valves
Burner valves
Manifolds
Top pilot valves
12v ignition module
Burners w/ignition
electrode
Complete ranges (
BY
APPROVAL ONLY)
SEATING COMPONENTS
All parts
WATER HEATER
Complete water heaters
Inner tanks
Gas thermostat valves
Circuit boards
Gas solenoid valves
Electric thermostats
Heating elements
Pilot assemblies
Spark probe assemblies
E.C.O. & T-stat kits
Thermal cut-offs
Pressure-Temperature
Relief
Valves
FOR EFFICIENT PROCESSING OF CLAIM
1. Call for a RGN number.
2. Fill Warranty Service Report form out completely.
3. Using tape or a tag mark the returning part with the
RGN #.
4. Package part including the Warranty Service Report in
the box.
5. On the outside of the package clearly mark the RGN
number.
6. Return part to the correct Division of Atwood Mobile
Products.
FURNACE/LP DETECTORS
Atwood Mobile Products
Salt Lake City Operations
1874 South Pioneer Road
Salt Lake City, UT 84104
CO DETECTOR
KIDDE Safety (1-800-880-6788)
1394 South Third Street
Mebane, NC 27302
RANGE/COOK TOPS/DROP-INS/SOL-A-VENTS
Atwood Mobile Products
Wedgewood Operations
6320 Kelly Willis Road
Greenbrier, TN 37073

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